TERMS AND CONDITIONS

1. General Provisions

These general terms and conditions of sale (hereinafter, "General Conditions") apply to all sales of products (hereinafter, "Products" or "Product") purchased through the website BGStore.it (hereinafter, "Site").

The use of the remote sales service described in these General Conditions is exclusively reserved for consumers (hereinafter, "Customers" or the "Customer"), understood as natural persons acting for purposes unrelated to their commercial, entrepreneurial, or professional activity, if any.

The languages available for concluding the contract are Italian or English.

The Customer is required to carefully read the General Conditions that have been made available on the Site, in order to allow their storage and reproduction by the Customer pursuant to Article 12 of Legislative Decree No. 70 of April 9, 2003.

Contracts concluded with BGStore srl (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree No. 206 of September 6, 2005 ("Consumer Code") and Legislative Decree No. 70 of April 9, 2003 (hereinafter, "E-commerce Decree").

2. Identification of the Seller

The seller is BGStore srl

Registered Office: Via Principe di Piemonte, 28-30-32
Montella (AV)

VAT Number: IT02842540649

(hereinafter "BGStore srl")

3. Product Information

Information relating to Products that can be sold remotely through the Site and their respective product codes are available on the Site. This information is provided in accordance with Articles 52 and 53 of the Italian Consumer Code.

4. Price

The prices of the products are inclusive of all taxes and duties for B2C users and are expressed excluding VAT for B2B users. All prices are in Euros. Shipping costs are borne by the customer, unless otherwise specified in promotions, and are visible in the shopping cart before order confirmation.

5. Ordering Products

The essential characteristics and prices of the Products are indicated in the offer relating to each Product.

To purchase Products, the Customer must complete and send the electronic order form to BGStore srl, following the instructions shown in the shopping cart. The Customer must place the Product in the appropriate "shopping cart" and, after reviewing the General Conditions, with particular reference to the contribution for delivery costs, the methods of exercising the right of withdrawal, and the Privacy Policy, must select the desired payment method and complete the order.

Before submitting their purchase order, the Customer will have the opportunity to correct any data entry errors by following the appropriate modification procedure on the Site. In particular, the Customer has the right to change the quantity of Products they intend to purchase, adding or removing one or more Products from the "shopping cart".

By submitting the order, the Customer acknowledges and declares that they have read all the information provided during the purchase procedure and fully accept these General Terms and Conditions of Sale.

The Customer will be able to view and track the status of their order through the "Orders" section of their account.

BGStore srl reserves the right to evaluate the acceptance of received orders. BGStore srl will notify the Customer of any inability to accept received orders within 30 days from the day following the day on which the Customer sent the order to BGStore srl and will refund any amounts already paid by the Customer for the supply.

6. Payment Methods

The Customer may pay the price of the Products and the related shipping costs using one of the methods visible in the shopping cart.

If, for any reason, it is impossible to debit the amounts owed by the Customer, the sales process is automatically cancelled and the sale is automatically voided.

7. Order Receipt Confirmation

In accordance with Article 53 of the Consumer Code, upon execution of the contract, the Customer receives, via e-mail, confirmation of receipt of the purchase order sent by the Customer, containing a summary of the General Conditions, the essential characteristics of the ordered product, its price, the amount paid, the existence of the right of withdrawal - with an indication of the time limits and procedures for returning the goods - the geographical address for submitting any complaints, and information on after-sales services and existing commercial guarantees.

8. Ineffectiveness of the Order

No contract shall be considered concluded between BGStore srl and the Customer if BGStore srl has reasonable grounds to believe that the Customer is not operating on the basis of a real and genuine interest in purchasing the ordered products, or is abusively exercising the right of withdrawal recognized by Article 12 below.
In such cases, the order placed by the Customer shall be considered ineffective. BGStore srl will send the Customer, via e-mail, a communication certifying the non-conclusion of the Contract, and will also arrange for the cancellation of any charges and/or expenses borne by the Customer.

9. Shipping, Delivery, and Transfer of Risk

Products purchased on the Site will be delivered to the address indicated by the Customer. The Customer has the right to request delivery of the products to a natural person or business of their choice or to request a hold for collection at one of the branches of the chosen carrier. An adult's signature will be required upon delivery.

For each order placed on the Site, BGStore srl will issue an invoice for the shipped goods, sending it via e-mail to the order holder, in accordance with Presidential Decree 445/2000 and Legislative Decree 52/2004. The information provided by the Customer at the time of the order will be used for issuing the invoice.

Shipping costs are borne by the Customer and are clearly indicated on the Site and in the order form.

All purchases will be delivered by express courier chosen by the Customer during the purchase process from those proposed by BGStore srl (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays. BGStore srl is not responsible for unforeseeable delays.

BGStore srl will send the Customer a confirmation e-mail once the Products have been shipped, specifying the shipment tracking number through which it will be possible to view the shipment status on the Courier's website.

In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code, the Products will be delivered within a maximum period of 30 (thirty) days from the day following the day on which the Customer sent the order to BGStore srl, unless BGStore srl communicates - within the same period, via e-mail - the impossibility of delivering the ordered goods due to the subsequent unavailability, even temporary, of the Products. In the event of such communication, BGStore srl will refund any amounts already paid by the Customer for the supply.
If, following BGStore srl's communication of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than 30 (thirty) days from the day following the day on which the Customer sent the order to BGStore srl.

The presence of the Customer or their representative is required at the recipient's address indicated in the order for the delivery of the goods. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact and not altered. Any damage to the package and/or the Products or the mismatch in the number of packages must be immediately reported by writing a control reservation on the Courier's delivery receipt. Once the Courier's document has been signed, the Customer may not raise any objections regarding the external characteristics of the delivered package.

Pursuant to Article 63 of the Consumer Code, any damage to the packaging of the Products must be immediately contested by you by affixing a written control reservation on the proof of delivery. It is understood that, once the delivery document has been signed without any objection, you will be precluded from raising any exceptions regarding the external characteristics of what has been delivered. In the event that the carrier was chosen by you outside of those proposed during the purchase process, the risk of damage and loss of the Products is transferred to you upon delivery to the carrier itself, precluding any dispute regarding the external characteristics of what has been delivered. In this case, any complaint must be made directly by you to your carrier.

10. Right of Withdrawal

In accordance with the New European Directive 2011/83/EU on Consumer Rights (CDR), the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

Pursuant to Article 52 of the Consumer Code, the Consumer may withdraw from the contract within 14 days from receipt of the goods or, in the case of delivery of goods consisting of lots or multiple pieces, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last lot or piece.

To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of an explicit declaration (e.g., a letter sent by registered mail or e-mail).

BGStore srl
Via Principe di Piemonte, 28-30-32
Montella (AV)
Landline: +39 0827 404119

Or by email to: ordini@bgstore.it and subsequently, for confirmation, by registered letter with acknowledgment of receipt sent within the aforementioned 14-day period. Once we have received the aforementioned communication of withdrawal, the Customer Service of bgstore.it will communicate to the customer the instructions on how to return the goods, which must be received at our warehouses within 14 days from the authorization.

The right of withdrawal is however subject to the following conditions:

1. The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product.

2. According to the law, the shipping costs related to the return of the goods are borne by the customer.

3. The shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer.

4. BGStore srl is not liable in any way for damage or theft/loss of goods returned by uninsured shipments.

5. In case of damage to the goods during transport, BGStore srl will notify the customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow them to file a complaint against the courier chosen by them and obtain a refund of the value of the goods (if insured). In this case, the product will be made available to the customer for its return, simultaneously cancelling the withdrawal request.

6. The goods for which the return is requested must be received at our office within 5 working days from the time the return is requested.

BGStore srl will refund the customer the full amount already paid, within 30 days from the return of the goods, through a reversal procedure of the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the customer's responsibility to provide the bank details to which the refund should be made (ABI Code - CAB Code - Account Number of the invoice holder).

The right of withdrawal is completely forfeited, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where BGStore srl ascertains:

a. The lack of the external packaging and/or the wrapping containing the purchased product.

b. Damage to the product for reasons other than its transport.

c. If the product in question is sold with a security seal, it must be returned with said seal still intact, meaning the product must be returned still closed as the customer received it. It is not possible to "test a product" and then request its return.

In case of forfeiture of the right of withdrawal, BGSTORE srl will return the purchased goods to the sender, charging the shipping costs to the same.

11. Warranty Terms

All our products are covered by standard warranty periods of 24 months for B2C sales (private customers) and 12 months for B2B sales (companies and resellers).

Customers who encounter technical problems with the product can contact any authorized service center of the manufacturer in their area with the purchase invoice or contact us requesting assistance at: assistenza@bgstore.it or through the contact form on the website.

The Product for which a warranty intervention is requested must be received, in normal state of conservation, at the following address: Bgstore srl Via Principe di Piemonte 28-30-32, Montella Av 83048 Italy. The product will be returned to the customer as soon as the repair procedures are completed.

Shipping costs related to sending the Product to BGSTORE are borne by the Customer, while return shipments to the Customer are borne by BGSTORE srl.

The repaired or replaced Product will be sent to the Customer by courier without additional charges.

The direct cost of returning the goods will be borne by you.

12. Lack of Conformity

In the event of defects in conformity of Products sold by BGStore srl through bgstore.it, the Customer must immediately contact the e-mail address info@bgstore.it or through the contact form on the website.

The sale of Products is subject to the legal guarantees provided for in Articles 129, 130, and 132 of the Consumer Code. The Customer has the right to the restoration, without charge, of the conformity of the goods by repair or replacement or to an appropriate reduction in price or termination of the contract. The Customer forfeits these rights if they do not report the lack of conformity to BGStore srl within two months from the date on which they discovered the defect. The direct action to assert defects not fraudulently concealed by BGStore srl is time-barred, in any case, within twenty-four months from the delivery of the goods.

13. Errors

The information relating to the Products provided on the Site is constantly updated.
However, it is not possible to guarantee the complete absence of errors.

BGStore srl reserves the right to correct errors, inaccuracies, or omissions even after an order has been sent and also to change or update information at any time without prior notice.

14. Applicable Law and Jurisdiction

These General Conditions are governed by Italian law and must be interpreted in accordance with Italian laws.

For disputes arising from the interpretation, validity, and/or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the court of the consumer's place of residence or domicile, if located in Italian territory.

15. Contacts

For further information, please write to the following e-mail address: info@bgstore.it